Refund Policy — Novfex

This policy covers payments made directly to Novfex for our subscription plans — Retail & Sales, Committees, Distribution and Family Vault — processed securely through PayHere. We want you to be comfortable with what you're paying for, so this page sets out plainly how refunds and cancellations work.

Subscription cancellations

You can cancel your Novfex subscription at any time by contacting us at info.novfex@gmail.com. Cancelling stops future billing but does not automatically refund the current billing period — see "Non-refundable circumstances" below.

When you're eligible for a refund

We will issue a full refund where:

You were charged in error, such as a duplicate charge or an incorrect amount.
A technical fault on our side prevented you from accessing the product for a meaningful part of the billing period.
You cancel within 7 days of your first payment on a new subscription and have not made substantial use of the product.

To request a refund, email us within 14 days of the charge with your account details and the reason for the request. We will review and respond within 5 business days.

Non-refundable circumstances

Once a billing period has been substantially used, we do not refund the unused portion if you simply change your mind or stop using the product partway through. Renewal charges are refundable only under the "billed in error" case above — please cancel before a renewal date if you no longer wish to continue.

Refund processing

Approved refunds are returned to your original payment method via PayHere. Processing typically takes 5–10 business days, though your bank or card issuer may take a few additional days to reflect the credit.

Payments made to shops using our storefront feature

Our Retail & Sales product lets individual shops run their own online storefront. If you've purchased something from one of those stores, that payment and any related refund is a transaction between you and that shop — this policy covers only payments made directly to Novfex, and we are not a party to purchases made through our customers' storefronts.

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